Breaking Down Silos and Unifying Information Access: Creating an Employee Support Chat

The Digital Transformation team at the Conseil Régional d’Ile-de-France (Greater Paris Area) was facing a big challenge: their staff spent too much time finding the right information in their internal tools. By bringing in Paradigm, employees can now quickly access essential information, which has significantly eased the IT team's workload. This success has led to plans for expanding these AI-driven improvements to the public, highlighting AI's positive impact on public service management.

In this article, we look at how public organizations like Région Ile-de-France are using Paradigm to make the most of GenAI, empowering employees while ensuring data privacy and security.

Discover real world success stories

Breaking Down Information Silos with GenAI 

Employees across organizations, regardless of size or sector, often face difficulties in accessing relevant information within their internal documentation and tools. This common challenge significantly slows productivity, leading to operational delays and a substantial waste of time and resources.

This issue has driven a growing interest in Generative AI (GenAI). While these tools are still evolving, they present notable limitations that make them less suitable for enterprise use:

• Privacy and Data Security Concerns: Most organizations are reluctant to adopt GenAI solutions due to the lack of transparency and control over the data processed through these APIs. As a result, many have banned those services, pushing employees to use them covertly – sometimes even on personal mobile devices. This "Shadow AI" poses significant risks by potentially exposing sensitive data to external service providers.
• Limited Internal Search Capabilities: While GenAI tools offer impressive intelligence, their ability to search and retrieve internal company data remains insufficient. This gap leads to inefficiencies and hinders employees from fully leveraging AI for their day-to-day tasks.

LightOn aims to solve these challenges by offering Augmented Search with Secure GPTs, enabling organizations to provide employees with AI-driven insights without compromising data security. Our solution ensures that sensitive information stays protected while delivering value through efficient internal search capabilities. 

Know more about secured augmented search

Building an IT help desk with Paradigm: the Région Ile-de-France Experience

The Région Ile-de-France journey illustrates the transformative impact of integrating GenAI solutions into organizational operations. Organizations face significant challenges in creating a centralized employee support platform, such as integrating disparate information sources, ensuring data security, and achieving widespread employee adoption. 

The complexity lies in consolidating various tools and documentation systems while maintaining data integrity and compliance. A user-friendly interface accommodating diverse technical expertise is crucial for effective utilization, alongside ongoing maintenance to keep the platform relevant. Despite these hurdles, such platforms enhance productivity, streamline operations, and foster collaboration.

Paradigm, developed by LightOn, offers a simple solution for secure and efficient access to internal information using a large language model (LLM):

• It starts by indexing internal documentation, allowing the LLM to search vast data in real time. 
• Its Retrieval-Augmented Generation (RAG) tool intelligently retrieves relevant information from internal documents, providing precise, contextually appropriate responses. 
• Strong rights management ensures data security by restricting access based on user permissions. 

These capabilities enable organizations to implement a highly efficient, secure, and user-friendly system for internal knowledge sharing.

The Région Île-de-France's implementation of Paradigm efficiently integrated the region's technical documentation, providing employees with instant access to critical information. This significantly reduced the workload of IT teams and enhanced productivity. 

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"LightOn responded very quickly with tools that perfectly matched our needs, enhancing our document base and onboarding users without experience. Their attentive customer service adapted the solution to our specific requirements, and we are now considering scaling up the deployment." 

Achille Lerpinière, Chief Information & Technology Officer
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This personalized approach helped Région Île-de-France make the most of Paradigm, becoming a success story in using AI to improve information access and public service management.

By streamlining internal processes, Paradigm has improved productivity, reduced IT workload, and enhanced user experience, demonstrating its broader impact on public service delivery.

If you're looking to transform your organization's information access and streamline operations with cutting-edge AI solutions, contact LightOn today to discover how Paradigm can meet your needs!